Frequently Asked Questions

About The Roofing Store’s steel roofing and cladding products and services

 
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Our commitment

 
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The Roofing Store is committed to providing the highest level of support for the products it sells. In addition, We are also committed to delivering quality services that will enable customers to fully leverage the benefits of the products. The information contained in our FAQ section is intended to provide you with the latest information on known issues and workarounds for common problems. However, if you still have some unaddressed questions, feel free to get in touch with us by sending us an email at info@theroofingstore.co.nz.

Common questions

Does The Roofing Store provide a free quote?

Yes we have a free quote service. Please request a quote through our website or, contact your local branch - you can find their contact details by selecting the relevant branch from the stores menu at the top of this page.

Where can I get rainwater goods?

We can supply all the necessary accessories for your roof, please take a look at our full list of rainwater goods and accessories.


Who do I contact if I have a problem?

In the first instance please contact your Installer or local branch - you can find their contact details by selecting the relevant branch from the stores menu at the top of this page.


What is the difference between 0.4 and 0.55 gauge roofing material?

0.4mm is the minimum standard thickness for roofing recognised by the building code, while 0.55mm would be more suitable for commercial applications, high wind zones or more severe environments.


What are the benefits of purchasing your roof from The Roofing Store?

We will supply your new roof of the highest quality in a range of profiles out of innovative materials at the best price in the market, backed up by a full local warranty to give you peace of mind.


How do I request a KiwiColour steel sample and colour chart?

Please contact your local branch to have one sent out. You can find their contact details by selecting the relevant branch from the stores menu at the top of this page.


How do I obtain a KiwiColour warranty?

Please contact your local branch and we will talk your through the process.


Does your product meet NZ Standards?

Yes our products have been manufactured and tested to meet NZ Standards.


Where can I purchase roofing from?

We have Branches throughout NZ.

Where do you manufacture your product?

We have manufacturing facilities in Auckland, Tauranga, Palmerston North, Wellington and Christchurch.

I’m an Architect are you involved with Masterspec or any of the other sites we use?

Yes we are partnered with Masterspec and all of your specifing needs can be met there. We can also be found on Archipro.